HARROGATE HOUSE POLICIES

 

Check-In/Check-out times:  The check-in time is 4:00 pm, and check-out time is 11 am. Please let us know if you wish to arrive earlier and we will do our best to accommodate you. Late checkout requests may be requested but are subject to determination based on occupancy. Please note that additional charges may apply.

Minimum Stay:  A minimum stay of 2 nights (3 nights on long weekends) is usually required from May 1st- October 31st.  However, we do open up single night bookings closer to the date of arrival, if available.

Payment Policy: A credit card number with expiry date is required to confirm reservations. We accept payment by Cash, MasterCard & Visa. If the reservation is made via an online travel agency (booking.com/Airbnb) a credit card will be required at check-in. All payments will be charged 14 days prior to arrival.

Cancellation Policy:  Cancellations and changes made more than 14 days prior to arrival is free (See group bookings section for exception). Less than 14 days the cost to cancel or change is 100% of your stay.  We highly recommend purchasing Trip Cancellation Insurance as our cancellation policy holds no matter the reason (except Covid restrictions by government).​ As a small business, we have to strictly enforce this policy.

Minimum Age Requirements:  All guests must be 21 years or older to book a guest room at the Harrogate House Inn. A valid photo ID may be requested at the time of check-in for age verification. Harrogate House Inn stays are tailored for adults and therefore, we reserve the right to decline entry to any person below the age of 12 unless agreed by us in writing before arrival.

Room Rates:  Room rates are listed for single/ double occupancy and include breakfast and complimentary parking for one car per room. Additional guests in the room (The York) will incur a charge of $95.00 per night, per person.

Group Bookings:  When booking 3 rooms or more this will be considered a group booking. The cancellation policy is 30 days and a 50% deposit is required at the time of booking. Please call 905-468-0970 before booking.

Taxes:  Hotel stays in Niagara-on-the-Lake are subject to HST (13% Canadian Government Taxes). 

Smoking/Pet Policy:   Harrogate House Inn is a 100% non-smoking, non pet property. Smoking is not permitted anywhere within the Inn or on the grounds. Failure to abide by this rule may result in you being asked to leave the property. Should it be determined that smoking has taken place in a guest room, on the balcony or terraces Harrogate House Inn will charge a $450.00 cleaning fee, placed on the guest folio before or after check-out. 

 

 

BOOKING MADE VIA ONLINE TRAVEL AGENCIES (BOOKING/AIRBNB/ETC)

 

When you book your stay via an online travel agent their cancellation/deposit policies will apply. For all changes you will need to contact them directly as we cannot modify a booking directly.

**Please read and understand our policies before booking and arrival.